Frequently Asked Questions

• Age: Driver’s age must be not less than 21 years old, for sport cars 25 years old
• Driving License: UAE residents must present a valid UAE driving license. Tourists should have a valid international driving license, and in some cases, an International Driving Permit (IDP) may be required.
• Passport: All renters must provide a valid passport for identification purposes.
• Visa: Tourists need to show a visit visa or entry stamp. Residents should provide a UAE residence visa.

The law in Dubai refers to several situations depending on the type of accident, the damage, and the type of insurance you purchased.

With CDW Insurance

Repairable Damage

• Red police report (Accident happens due to customer’s fault):
  • No fixed insurance deductible. 10% from the repair cost to be paid. No rental payment for the car repair period.
• Green police report (Accident happens not due to customer’s fault):
  • Nothing to be paid.
• Green report against unknown liable party (Accident happens not due to customer’s fault, but the guilty party fled):
  • No fixed insurance deductible. 10% from the repair cost to be paid. No rental payment for the car repair period.
• No police report (Accident happens and police report not obtained):
  • Bear 100% of the repair cost. No rental payment for the car repair period.

Total Loss/Stolen

• Red police report (Accident happens due to customer’s fault):
  • No fixed insurance deductible. 20% from a car value to be paid.
• Green police report (Accident happens not due to customer’s fault):
  • Pay fixed insurance deductible of 10,000 AED.
• Green report against unknown liable party (Accident happens not due to customer’s fault, but the guilty party fled):
  • No fixed insurance deductible. 20% from the repair cost to be paid.
• No police report (Accident happens and police report not obtained):
  • Compensate 100% of the car insured value.

Without CDW (Basic)

Repairable Damage

• Red police report (Accident happens due to customer’s fault):
  • Pay fixed insurance deductible of 10,000 AED; 20% from the repair cost. Rental payment for the car repair period.
• Green police report (Accident happens not due to customer’s fault):
  • No fixed or variable deductible to be paid. Compensate only the number of rental days a vehicle is under repair.
• Green report against unknown liable party (Accident happens not due to customer’s fault, but the guilty party fled):
  • Pay fixed insurance deductible of 10,000 AED. 10% from the repair cost. Compensate the number of rental days a vehicle is under repair.
• No police report (Accident happens and police report not obtained):
  • Pay insurance deductible of 10,000 AED. Compensate 100% of the car insured value.

Total Loss/Stolen

• Red police report (Accident happens due to customer’s fault):
  • Pay fixed access fee of 10,000 AED; 20% from the car insured value.
• Green police report (Accident happens not due to customer’s fault):
  • Pay fixed insurance deductible of 10,000 AED.
• Green report against unknown liable party (Accident happens not due to customer’s fault, but the guilty party fled):
  • Pay insurance deductible of 10,000 AED; Compensate 100% of the car insured value.
• No police report (Accident happens and police report not obtained):
  • Pay fixed insurance deductible of 10,000 AED. Pay 20% from the car insured value.

More Information

• Damage to tires, rims, windshields are not covered by any insurance.
• Flood car is not covered by any insurance. Customer is liable to pay for 100% repair cost against the invoice.
• For drivers below 25 y.o for any insurance type, an additional 10% repair cost to be paid in case of any accident.
• Driving, Smoking, Desert Driving, Overspeeding and other prohibited activities are subject to charges as per the rental agreement regardless of the insurance type.
• Insurance type needs to be specified before the rental actually starts. CDW has to be paid in advance for the entire rental duration.

Dear driver, it is important to know the rules of driving in Dubai and avoid inconveniences.

⏲️ Speeding

If you plan to go to Abu Dhabi, + 20 km for speed limit does not apply, be careful!
1500-3000 AED

📱 Phone while driving

The phone behind the wheel, or rather above the wheel, is also recorded by cameras
800 AED

🔀 Sharp lane changes without turning

Racing is also fined – up to 100,000 AED
400 AED

⏲️ Speeding out of town

If you go somewhere out of town and want to speed up without cameras, also carefully, there are hidden police without identification marks, they take the car to a parking lot.
1500-3000 AED + parking fine + tow truck fee

Additional Payments

🛣️ Mileage limits

Daily rental: the daily limit is 250 km, that is, for two days it turns out to be 500 km, etc. If the limit is exceeded: for each additional km AED 10/km. For cars such as Chevrolet Tahoe and Cadillac Escalade, the daily limit is 300 km.
12 hours rental – 150 km | weekly rental – 1500 km | monthly rental – 4000 km
15 AED / extra mile

🚭 Smoking in cars

1500 AED

🅿️ Paid parking spaces (from 2 AED depending on the territory)

Can be paid by sending an SMS by phone to 7275 with the message: CAR NUMBER*ZONE NUMBER*NUMBER OF HOURS (for example: 12345*678*2) failure to pay will result in a fine
150 AED + 20 AED state payment + 80 AED commission

⛽ Payment for fuel and Salik (toll roads)

If you return a car with not a full tank
250 AED for a half tank | 500 AED for an empty tank

🏁 Racing tracking, off-roading, drifting, driving in desert/restricted areas is prohibited.

20,000 AED + cost of repairs